Competency in both generic and specific skills is important in the workplace, as they assist with positive outcomes which are supported by the building and maintenance of effective working relationships. Competence in the workplace refers directly to the skills, knowledge and attitude demonstrated by organisational members and employees. It is knowing how to do something, knowing why it should be done and when it should be done. When you are able to consistently demonstrate successful performance, you are competent. organisations did not support or implement further training opportunities, employees would not be competent in their roles, the organisation would find it difficult to satisfy clients and the organisation would suffer financially as well as operationally. Employees could regularly leave as they are not being fulfilled and developed