Complete all the questions below by first downloading the Annual Report 2020 PT. Ace Hardware Indonesia, Tbk. at the following link: https://corporate.acehardware.co.id/id/laporan-tahunan . Use the company's annual report as a reference to answer the following questions: 1. Explain by giving relevant examples the various value creation activities that done by the retail company! 2. According to your analysis, customers are more likely to make these types of purchasing decisions such as what in the retail company? 3. How is the implementation of Supply Chain Management in the retail company based on the issues systems design? Do you think that the Supply Chain Management that has been implemented in Is the retail company efficient and effective enough? 4. Analysis of the retail company's branding strategy, both at the corporate brand level or at the corporate brand level product brand if any! Is there another alternative that might be good to implement in the company? 5. How is the service recovery implemented in the company? What do you think the service recovery applied is good enough