Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).

Activity 1

Develop a planning schedule to analyse the use of resources (human resources, physical resources and financial resources) while implementing and reviewing operational plans in consultation with relevant stakeholders. Use relevant templates where applicable.

Activity 2

Your organisation has decided to move its premises to Perth City. Submit a report on how you have conducted an effective consultation process with relevant stakeholders, including methods to gain their acceptance and agreement.(Please include your script and feedback collected in the consultation process).

Activity 3

You are operating a retail business. Develop KPIs to monitor the performance of your customer service operators in regards to the service and customer satisfaction.

Activity 4

You work as an office assistant in Hays Consultancy Pty Ltd. List any five risks that you might encounter while performing your daily tasks at your workplace.Develop contingency plans that you can use to solve these risks.

Activity 5

You work as supervisor for a cleaning company. You have received a contract to provide cleaning services for a large organisation. Develop a resource proposal for resources required to organise your tasks effectively.

Activity 6

You work as a HR manager for Apex Transport Company. You have been asked to develop goals for the company.Develop a plan to meet operational objectives and gain approval from senior management. How would you engage delivery drivers to meet the goals?

Activity 7

You work as a Human Resource Manager for Hungry Jacks. Develop a recruitment and selection process that you are going to undertake in order to fill a store manager position for your store. Develop an induction checklist for the successful applicant.

Activity 8

You are setting a consultancy office in Perth city. Develop a purchase order for at least 10 stationary products that you want to order from your supplier.

Activity 9

You are working as a Human Resource manager for Technoxis. You have been asked to develop policies and procedures to handle IP disputes for your organisation.Explain the steps you would consider to address different types of Intellectual Property breaches.

Activity 10

Develop a process to conduct individual performance reviews for your employees.

Activity 11

You are working as a manager in a retail store.The business owner has asked you to review the financial information and submit a report on the store performance and profits earned for the year. What information will you review and what factors can influence your store performance? Explain.

Activity 12

You are an HR manager for Schweppes Australia.You have noticed a dip in the sales figures by 15% for first quarter of 2018, when compared to previous year's sales.Draw a fishbone diagram and review possible causes for the low sales performance and effects on the business.Propose a solution to improve the sales performance.

Activity 13

You are an HR manager of John Hughes Pty Ltd.You are given a responsibility to look after induction and training process for new sales representatives. Explain different forms of training processes that you use to ensure the new employees are trained effectively to meet organisational/operational needs.

Activity 14

You work as a line manager in Toll Express Warehouse.You have noticed that over the course of time that employees are getting injured while handling manual loads, due to lack of proper equipment.You have prepared a list of equipment that you want to acquire for your department.

Explain various types of negotiations and different strategies that you would use to gain approval from your senior management. Explain how you would prepare for the negotiation process.

Activity 15

Develop a process to document the benchmarking of your employees' performance.