complete the IOIIOWIFIQ aCIIVIEiBSI Carefully read the following scenario. $ You are the Manager of a team of telemarketing staff for an on-line rental property business. The business specialises in finding both commercial and residential tenants for landlords, as well as matching landlords with tenants. All staff work an eight-hour day from 9 am to 5.30 pm, with 30 minutes for lunch. The Operations Manager has described the following situation to you: Beryl is the Team Leader of the telemarketing group. responsible for: - supervision and mentoring of a telemarketing team of eight - outbound sales calls to real estate agents, property managers and landlords . appointment setting for field sales teams - inbound query resolution and customer service - maintenance of all customer contacts in the Customer Relationship management system Beryl, aged 62, has been with the company for 3 years. She was born in Australia. She has worked in sales most of her life. Beryl was hoping to retire at 60 but personal circumstances have meant she is continuing to work. Bervl is a verv hard worker and achieves above the required results