Compose two one-page business letters - one to a residential customer and another to a business customer. In the letter, address your landscaping company's delay in completing their jobs on time due to a supplier shortage in materials. The supplier shortage is going to take at least a week to be resolved. In the letters, explain the reasons for the delay, apologize for the delay, provide a timeline for starting the work, and include appropriate compensation you may feel is necessary. For each customer, choose your wording carefully. Remember that business owners and residential customers may be motivated by entirely different factors