Conduct a 3-5 min role play as Hilton Sydney Concierge by meeting Mr & Mrs Potts to disc travel arrangements to Bali. (see Appendix 1 for Marking Guide) During your Role Play please consider: Meeting and greeting the customer in appropriate manner O Being courteous and appreciative Qualifying the customer (asking questions, listening, controlling the conversation) Explaining the features and benefits of the inclusions of the rewards program Selling additional products and services at the Conrad Bali Hotel (based on your rese understanding from the research available at https://hiltonhonors3.hilton.com/en/explore/rewards/index.html Closing the sale to maximise the profitability and database of the hotel. The legal considerations - Terms & conditions of Conrad Bali Hotel, consumer regulations relating to selling tourism products, and any special laws that may apply