Conduct a SWOT analysis of the product or service that you are studying. Remember, it has a quality issue that you've identified. Now is the time to go deeper into analyzing the product or service delivered to customers. Let the report state where you received information about product/service failure (quality issue). Based on the SWOT analysis you are creating, the company will decide whether to improve the product/service or eliminate it! Address and analyze the following: What are the: Strengths Weaknesses Opportunities And Threats of the product/service that the company is providing? This is your moment, to be honest to the core. See what other customers are saying about the company's service or product.