Conduct negotiation steps wherein the complaint or harassment allegation is to be assessed. Assessment during the negotiation step include: o Assessing the validity of the complaint or harassment allegation o Discussion of violations and sanctions related to the complaint or harassment allegation o Discussion on how the complaint or harassment allegation can be settle Resolve the complaints by providing applicable measures to address the complaint or harassment alleg Measures refer to the necessary steps to be conducted in solving the issue encountered in the complaint, which includes: o Enforce punishment to staff proven to be guilty of the complaint or harassment o Rearrange organisation structure to avoid recurrence of complaint or harassment o Have the offender attend training relevant to the complaint or harassment