Conflict is normal and expected in managing crisis situations. Handling conflict is not easy and requires sensitivity to other points of view and the ability to listen deeply and respond effectively. After looking at Conflict 101 and ways to respond to conflict, summarize on the specific skills that are needed to manage conflict in a healthcare crisis situation? Develop the top 5 conflict management skills you personally plan to improve and a skills development plan, given the information in the link https://www.helpguide.org/articles/relationships-communication/conflict-resolution-skills.htm