Conflict management is a challenge in every work environment but can be even more challenging in the ever-changing chaos of the health care environment.

In your discussion response, please address the following prompt:

1. After reading the article by Joseph Grenny, Crucial Conversations: The Most Potent Force for Eliminating Disruptive Behavior, share two specific concepts that you found most beneficial.

Click here to access the article: Crucial Conversations: The Most Potent Force for Eliminating Disruptive Behavior

**scholarly source within last 5 years**