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Conflict management: You are the new clinic coordinator in the evening DH clinics with the second year students. You have one new part-time clinical faculty

Conflict management: You are the new clinic coordinator in the evening DH clinics with the second year students. You have one new part-time clinical faculty member, Tammy. You have heard students say that Tammy is very confrontational. You have also heard more than one student complain about Tammy. She tends to stand close to the student and she appears to hold eye contact for long periods without blinking which seems to intimidate students. On this particular evening, Tammy is assigned to work with a group of students and suddenly you hear shouting across the clinic. You observe a student, Mary, shouting at Tammy. You hear Mary say that Tammy should not have critiqued her work in front of the patient. Tammy is talking quietly and appears to be trying to calm the student. The students and patients around this interaction are looking around and appear distressed. How do you handle this situation? How may gender play a role in this scenario?

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In handling this situation its important to address the immediate conflict while also addressing the underlying issues contributing to it Heres a stepbystep approach 1 Immediate Intervention Approach ... blur-text-image

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