Conflicting parties sometime think that most conflicts are emanated from scarce organisational resources. The conflict is then exacerbated by the fact that competing parties are unwilling to accommodate each other or reach a compromise in the interest of others. However, Jennifer Small who is the chief human resources officer at Linford Estates Limited thinks that in such a situation the organisation should use the most appropriate means in order to diffuse conflicts between parties. Which is the most appropriate technique to mitigate the conflict above.

Select one:

a. Avoidance

b. Smoothing

c. Forcing

d. Expanding resources