Congratulations! You have been selected to manage a Benihana restaurant

Before taking up your role, you need to show your operations management skills on the company simulator which has been developed by Harvard. You will need to register on the syster

which will include a fee (SUS 15).

You will have time to learn and use the simulator. First, you will undergo training to understand how each controllable operational factor impacts the verformance of the restaurant. Thes

are contained in Challenges 1-5. DO NOT ATTEMPT CHALLENGE 6.

Once trained, you will have our chance to show off your operations management skills wher

you do CHALLENGE 6 which involves only five (5) attempts to gain the best possible performance for the restaurant

It is recommended that vou use a "sheet to record decisions made over both weeks to guide

decision making and provide a record that mav assist vou in writing a reflection. Remember.

reflective thinking allows us to consider what has worked in the past to guide future success

Your simulator outcomes will be stored in the companv data warehouse so no need to provide

printouts of vour simulator outcomes. however vou should provide evidence of any calculations o

charts used in vour decision making

You need to answer each question below and provide an introduction and conclusion (frame)

The answer to each question should not exceed 250 words (excluding references and only relate tc

Challenge 6. The response is required to be anchored and underpinned by academic literature

Question 1: What decisions produced your highest throughput?

Question 2: Was the highest profit created from the same decisions? Discuss and highlight any

difierences.

Ouestion 3: How did one set of decisions influence the others?

Question 4: What theory underpinned your optimum strategy'