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Consider a case of a computer IT support desk at UNSW. There are two technicians who work in the support desk, A and B. A

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Consider a case of a computer IT support desk at UNSW. There are two technicians who work in the support desk, A and B. A has advanced training and can solve 95% of problems. B is less trained and can only solve 85% of problems. For each incoming problem, the probability of the problem being assigned to A is 50% and the probability of the problem being assigned to B is also 50%. (Note that, if a problem is not solved by A or B, it will not be re-assigned to thg other technician. That is, you do not need to consider what happens to these unsolved problems.) What is the percentage of solved problems that are solved by technician A? Your

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