Consider a midlevel manager, Fatima, who seems to be doing well. She consistently meets her required benchmarks and goals, has built successful relationships with colleagues, and has been identified by senior management as having "high potential." But she isn't satisfied in her job. For example, she is interested in understanding how social media may be used in marketing efforts at all levels of the organization, but her job does not allow her to work on this. She wants to quit and find something that better suits her passions, but in her economic situation, this may not be an option.

So she has decided to proactively reconfigure her current job.

Fatima is part of a movement toward job "crafting," which is the process of deliberately reorganizing your job so that it better fits your motives, strengths, and passions. How did Fatima craft her job? She first noticed that she was spending too much of her time monitoring her team's performance and answering questions, and not enough time working on the creative projects that inspired her. She then considered how to modify her relationship with her team so that her activities incorporated her passion for social media strategies, while the team's activities centered on developing new marketing. She also identified members of her team who might be able to help her implement her new strategies and directed her interactions with these individuals toward her new goals. As a result, not only did her engagement in her work increase, but she also developed new ideas that were recognized and advanced within the organization. In sum, she found that by actively and creatively examining her work, she was able to shape her job into one that is truly satisfying. As you may have noted, Fatima exhibited a proactive personalityshe was eager to develop her own options and find her own resources. Proactive individuals are often self-empowered and are, therefore, more likely to seek workable solutions when they are not satisfied. Research leads us to believe Fatima will be successful in her customized job and that she will experience increased well-being. To the extent possible, then, all employees should feel encouraged to be proactive in creating their best work situations.

Instructions:

You have a project deadline and Fatima's work is behind by 5 days. Using one of the behaviours of successful project managers (see graphic below) which behaviour will you use to encourage Fatima to work so she can catch up and submit her part of the project by next Friday. What words will you say to get her to do what you want her to do? (remember you need to write the actual words you are going to say to her)