Consider a scenario where a service failure occurs. How should managers handle service recovery, and what strategies can be employed to regain customer trust and loyalty? Discuss.

Service Recovery

$-$Immediate response promptly

$-$Apologize Sincerely

$-$offering extra service $($ FOC service$)$

Service Recovery Strategies:

$-$Compensation $($package$/$ solution$)$

$-$Preventive actions

$-$Follow up after recovery $($act promptly$)$

$-$Customize oriented