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Consider a walkup service center that is modeled by an M / M / 1 queuing system ( Poisson arrivals and exponential service times )

Consider a walkup service center that is modeled by an M/M/1 queuing system (Poisson arrivals and exponential service times), where the average inter-arrival time is 50 seconds. Customer service times are currently on the increase, and management will add a second server once average waiting time in the queue reaches 12 minutes. What is the average service time (in seconds) that will result in an average waiting time in the queue of 12 minutes for this M/M/1 system, thereby creating the need for a second server?

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