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Consider how the Fidelity Investments call center is described in the case study, and recommend a proposed improvement based on a process flow diagram that
Consider how the Fidelity Investments call center is described in the case study, and recommend a proposed improvement based on a process flow diagram that you create (including the "LOLA" convention used during the course), along with an entity relationship diagram, and a category of enterprise-wide information system that should be implemented to support your recommended process flow and database design (entity relationship diagram).
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