Consider that you/your group works for sprouts and you have been tasked with perfecting the "customer experience."  In the Analyze phase of your Lean Six Sigma project, you decide to brainstorm ideas for why customers might have a negative experience shopping at your store.  Then, you plan to use an affinity diagram and an interrelationship diagraph to organize all these ideas and then pin-point the key driver(s) and outcome(s) of this problem.

 

1. Brainstorm ideas for why customers might have a negative experience shopping at your store.  come up with at least 20 ideas.
2. 
   
3. please show an example of an affinity diagram that organizes your ideas for why customers might have a negative experience shopping at your store:
4. 
   
5. show an interrelationship diagraph that shows the relationships between causes for why customers might have a negative experience shopping with you and that highlights the key driver(s) and key outcome(s) you identify regarding this problem: