Consider the ACME Custom Elevator case study in Part 1.:

ACME started receiving phone calls and request from large builder companies to build elevators for communities with similar building design. This meant their business model would add a product line of low volume home elevators based on an original custom elevator design. This was a difficult business decision for it would require extensive capital investment in plant layout, material procurement, inventory, and assembly line labor and tools. John Doe made a decision to proceed with this new business model custom home elevators and low volume home elevators for building contractors because a couple of building contractors invested in the company providing the needed capital. After 2 years pursuing the strategy, ACME started to have customer complaints about elevator performance and, elevator late deliveries. ACME had never quite tracked customer complaints in the past for late deliveries were less than 20% of projects, and quality issues after installation were few. Now, John judged that there was more than 40% late deliveries and quality complaints had grown dramatically were labor involved in design, engineering, and assembly, now had to be diverted to fix quality problems. The problem the cost of quality was feeding on late deliveries and quality problems due to labor being diverted to fix problems. ACMEs business involved two distinct processes that were intertwined and link in many areas from suppliers, to inventory, to procurement, and both in engineering, tool technicians and assembly, testing and quality assurance labor. Fabricating custom elevators is an engineered and design skill-oriented process. The first step in the process is a sales consultancy event where ACME sales and designers meet with customer to evaluate customer need and budget. A preliminary rough order of magnitude is provided to customer after the consultancy meeting. When an order is received for a custom elevator, a design team is put together to develop the design specifications. Working closely with the client, a final design specification is approved and priced with established delivery and project milestones. All project design and engineering specifications are documented in engineering and assembly drawings.

A project manager is typically assigned, if available, or a lead engineer is assigned as project manager. All bill of material (BOM) needed for the project are sent to buyers in the procurement office for procurement. The time to receive all materials a complete kit for a single custom elevator is typically eight to twelve weeks. The materials are inspected before acceptance, and if there is any quality problem, material must be re-order on an expedited basis. As the materials are received, they are staged in the project specific inventory bay until the entire BOM kit is complete. The project manager then updates the MRP plan for the next stage of the project final manufacturing and assembly. Then, the material is moved to the machining and assembly areas. Fabricating a custom elevator takes 8 weeks- if all goes well. The time to receive all materials a complete kit for a single custom elevator is typically eight to twelve weeks. The materials are inspected before acceptance, and if there is any quality problem, material must be re-order on an expedited basis. As the materials are received, they are staged in the project specific inventory bay until the entire BOM kit is complete. The project manager then updates the MRP plan for the next stage of the project final manufacturing and assembly. Then, the material is moved to the machining and assembly areas. Fabricating a custom elevator takes 8 weeks- if all goes well. After Final assembly, unit is sent to testing and quality inspection. If during the testing and quality inspection, the custom elevator does not pass protocols, it is sent back to the assembly stage area for repair and fix. Then it is once again sent to testing and quality inspection for final release and delivery to customer. Testing and inspection typically takes a week, and delivery and installation is usually done within a week. The production process for low volume custom elevator orders is somewhat different than a single custom elevator order. An order for elevators may be received with an order for a custom elevator design order. In instances where ACME might have that product documentation in their design vault, the builder may order just the elevators from a previous custom elevator design. Once the order is received, a lead engineer and designer review all documentation with builder for approval. If there are any questions or change requests from builder, the engineering and design documentation is updated. Once design is approved, along with number of elevators in order, the project engineer sends number of BOM required, that is, number of kits required to meet the volume of elevators ordered, to the buyers and procurement office for purchase. The time to receive all materials a complete kits for the order of elevators is typically twelve weeks to sixteen weeks. All materials are inspected before acceptance, and if there is any quality problem, material must be re-order on an expedited basis. As the materials are received, they are staged in the project specific inventory bay until the entire BOM kits are complete. The project manager then updates the MRP plan for the next stage of the project final manufacturing and assembly. Then, the kitted material is moved to the machining and assembly areas. As elevators are built and moved to testing and inspection cell, a new kit is delivered to manufacturing and assembly area. Fabricating each elevator takes 8 weeks- if all goes well. The time to receive all materials a complete kit for a single custom elevator is typically eight to twelve weeks. The materials are inspected before acceptance, and if there is any quality problem, material must be re-order on an expedited basis. As the materials are received, they are staged in the project specific inventory bay until the entire BOM kit is complete. The project manager then updates the MRP plan for the next stage of the project final manufacturing and assembly. Then, the material is moved to the machining and assembly areas. Fabricating a custom elevator takes 8 weeks- if all goes well. As each unit is assembled, each unit is sent to testing and quality inspection. If during the testing and quality inspection, the elevator unit does not pass protocols, it is sent back to the assembly stage area for repair and fix. Then it is once again sent to testing and quality inspection for final release and delivery to customer. Testing and inspection typically takes a week, and delivery and installation is usually done within a week for each elevator unit.

You are to flowchart the custom elevator fabrication process and the love volume elevator fabrication process. These are two processes, but they are linked.... Submit three flowcharts, one for the custom elevator, one for the low volume elevator, and one where the two process are linked.

Use the Process Map table attached as a guide to creating the process maps for the two processes - outlining all the steps described in the case study for both process. Doing this will help you then convert to the flow chart language. This maybe done by hand (clean, with correct symbols) and submitted using a JPEG File or by using Arena Simulation software.