Consider the five dimensions of logistics customer service: availability, timely delivery, transparency, protection against disruption, and operational efficiency.

How do each of these dimensions complement one another?

What tradeoffs exist among them? Be prepared to explain your thought process.

Thinking about your online purchase behavior for clothing items worth $50 or more, how important are each of the five dimensions to your decision making?

Explicitly weight each dimension. Be sure your weights add up to 1.0.

Discuss your thought process for weighting each service dimension?

Under what circumstances would you change your weightings?