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Consider the following data regarding the number of returned products for a large online retailer, by month, for the years 2 0 0 3 and

Consider the following data regarding the number of returned products for a large online retailer, by month, for the years 2003 and 2011.
Number of Returned Products in 2003 and 2011
Month 20032011
January 51
100
February 70
115
March 67
106
April 85
109
May 93
117
June 97
113
July 95
121
August 111
132
September 117
127
October 118
131
November 127
142
December 131
153
Step 3 of 3 : Has the retailer improved the process from 2003 to 2011?

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