Question
Consider the following information and decide which of the responses is the most correct one: The Easy Tree Removals (ETR) company wants to promote their
Consider the following information and decide which of the responses is the most correct one: The Easy Tree Removals (ETR) company wants to promote their new business. On their website they have a section titled 'Testimonials'. One of the 'testimonials' states: "ETR provides exceptional service. They were efficient, polite and cleaned up thoroughly after removing the trees in my garden. A trustworthy company who delivered highly professional service." Stella F. Another 'testimonial' states: "ETR are very professional. Their work was completed efficiently." No where on the webpage have Easy Tree Removals declared that these statements are in fact fictitious-they are fake. Group of answer choices
a)This is not a likely breach of s 18 of the Australian Consumer Law because actual clients have told them that their service is professional
b)This is not a likely breach of s 18 of the Australian Consumer Law because the representation to the consumer is mere puff
c)This is a likely breach of s 18 of the Australian Consumer Law because the representation is literally true but gives the consumer a false overall impression
d)This is a likely breach of s 18 of the Australian Consumer Law as the testimonials are not revealed to the consumer as being fake
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