Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Consider the following narrative describing the process of filling a customers order at a Starbucks branch: A Starbucks customer entered the drive-through lane and stopped

Consider the following narrative describing the process of filling a customers order at a Starbucks branch:

A Starbucks customer entered the drive-through lane and stopped to review the menu. He then ordered a Venti coffee of the day and a blueberry muffin from the barista. The barista recorded the order in the cash register. While the customer drove to the window, the barista filled a Venti cup with coffee, put a lid on it, and retrieved the muffin from the pastry case and placed it in a bag. The barista handed the bag with the muffin and the hot coffee to the customer. The customer has an option to pay with cash, credit card, or Starbucks gift card. The customer paid with a gift card. The barista recorded the payment and returned the card along with the receipt to the customer.

Use BPMN to model Starbucks process of taking a customer order using the following independent assumptions:

No additional assumptions. Identify the start and end events and the tasks that the barista performs. Include any gateways whenever there are alternative tasks. LO 2-5

The barista prepares each item in the order before delivering the order to the customer. Model the process to include a looping task. LO 2-5, LO 2-9

The coffee needs time to brew and isnt immediately available. The barista asks the customer if he wants to wait. If the customer waits, 5 minutes will pass, and then the coffee can be prepared. Model the process to include an intermediate error event and an intermediate timer event. LO 2-5, LO 2-8

The manager wants to see the interaction between the barista and the customer. Model the process with two pools, message flows, and intermediate message events to show that interaction. LO 2-5, LO 2-6, LO 2-7

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Essentials Of Accounting

Authors: Robert N. Anthony, Leslie Pearlman Breitner

9th Edition

013149693X, 9780131496934

More Books

Students also viewed these Accounting questions

Question

=+g. Does it deliver one, instantly understandable message?

Answered: 1 week ago

Question

=+e. Does it entertain, inform and/or engage the reader?

Answered: 1 week ago

Question

=+h. Do all of the related materials project one cohesive message?

Answered: 1 week ago