Consider the following outline of a business letter, and then answer the question.

I. Express appreciation for customer$$s loyalty to our product

II$.$ Explain circumstances when expired warranties are honored

A$.$ Processing errors

B$.$ Retail$-$store errors

III. Deny request to replace product with expired warranty

IV$.$ Offer rebate on new model of product

V$.$ Pleasant close

Which approach does this outline illustrate?

Direct

Indirect