Consider the indirect approach to delivering bad news. How could you respond with the answer "no" to the email request below. Please submit a Word file below (or navigate to the "Task 4: Negative News Response" assignment submission folder under the Course Tools tab).

Questions:

1. ProvideonepossibleBuffer(appreciation, good news, common ground, compliment)
2. Provideonereasonable/meaningfulexplanation
3. Say'NO'- Be sensitive in your delivery and try using the passive voice, or implying the bad news, or putting the bad news in a longer sentence
4. Provideonepossiblealternative or suggestion

Remember to complete the task individually (your own words, writing).

Respond 'no' to the email request below from your co-worker:

Hi YourName,

I was wondering if you would be able to take my shift at Tim Hortons on Saturday morning. I am scheduled to work at 6:00 am until 1:00 pm. I forgot to book the day off and will be attending my friend's wedding and am not able to work and get to the wedding on time.

Please let me know if you can cover my shift as soon as possible.

Thanks,

Jasmine