Consider the process of collecting expense reports in your organization. Some employees send them via email and some upload them via a portal to be processed.

1. Describe a problem that could exist in this process using the standard problem description format

Identify the titles and departments that should beinvolved in the problem resolution team

1. Identify AND defend a measure of completion

1. Create AND defend a resolution date

1. Continue problem resolution activities for this work process by providing the following information:

• Describe a "fix" that could be employed to assure conforming output during problem resolution activities

• Explain how, for this specific situation, you would identify the possible root causes of the noncompliance using standard methods of root cause identification
• Using your process knowledge, create a hypothetical set of possible root causes and create a Pareto Analysis, displaying them in hypothetical order

2. Continue the problem resolution process by responding to the following:

• As a person with process knowledge, select the most likely root cause, name it, and develop a list of possible corrective actions to address it
• Choose a single corrective action for implementation and defend your choice, using standard corrective action selection criteria
• Try to design a Gantt Chart to schedule the tasks needed to implement the corrective action you have chosen
• Explain how you will verify and document implementation of the corrective action

3. Complete the problem resolution process by providing the following information:

• Design a graphic evaluating the success of the corrective action in standard format, using the measure of completion as a guide to its design
• Assuming a successful evaluation, explain two ways in which follow-up could be accomplished in this specific situation
• Explain how to select the team leader for this problem resolution team
• Explain how to maximize the value of each team meeting