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Consider the process of registering for a graduate course at a University. Answer the following questions: Why is this activity a process? What would determine

Consider the process of "registering for a graduate course at a University". Answer the following questions:

  1. Why is this activity a "process"?
  2. What would determine if this was or was not a "quality" process?
  3. What would a zero defects performance be for this process?
  4. How could prevention be built into this process?

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