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Consider the rich picture presented in this weeks media resource. Are there biases or concerns that you had not considered? Use the Monk & Howard

Consider the rich picture presented in this week’s media resource. Are there biases or concerns that you had not considered?

  • Use the Monk & Howard (1998) article as well as the ideas outlined in this week’s media resource to develop a ‘rich picture’ of your practice location and associated issues.
  • Explain what the rich picture shows:
    • What is your professional practice?
    • Where is it located?
    • Who are the primary stakeholders, and what are their questions, concerns and biases?
  • Put yourself in the picture and discuss key issues and questions that you might consider for further exploration.

Think about your environment and the issues you identified for your particular practice and then, continue your dialogue with your Learning Set by addressing the following questions:

  • What assumptions am I or others making about my environment? How do these reflect a bias or my subjectivity?
  • What implications are there for my current practice? What are the consequences for not taking action on this issue or issues?
  • What (about my environment or this issue) do I need to understand more about through research?
  • How will I review my findings from action and research? How will I review my learning?
  • The Rich Picture: A Tool for Reasoning About Work Context The Importance of Concerns Have you ever observed The really catastrophic side effects are those that prevent other people from doing their work. If the chief *The employees that work in it; * The customers that frequent it; and * Indirectly involved stakeholders such Table 1. Elements of an Effective Rich Picture Comment Element 1. Include structure 2. Include process 3. Professional Society of Web Designer Potential Clients Marketing X Competitor Companies Marketing Figure 2 * Brainstorming: Brainstorming is often used to generate ideas about the problems and potential solutions of include Monk et al.'s simplified user testing procedure Cooperative Evaluation [13] and Nielsen's simplified 179 work context that will be required. He sug- gests that al interviews, PERSON TO MAKE ITAL/SARD COPY OF PART OR ALL OF THIS WORK FOR 166ONAL OR CLASSROOM USE GRANTED WITHOUT RS

The Rich Picture: A Tool for Reasoning About Work Context The Importance of Concerns Have you ever observed the following situation? A computer system is built to satisfy well-specified requirements. The requirements clearly describe the task to be supported, and the system satisfies them. Despite all this care and attention, the system is universally condemned by management and users. Why does this happen? Surprisingly often, the task supported is not one that users actually perform. More likely, the model of work underlying the computer system interferes with other tasks the user wants to perform.

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