Consider this scenario:

Chantal is beginning a redesign of UCI's WebReg system. She will be conducting research to better understand the users of the system. As part of her preparation, she develops a plan to study student services staff, current students, and teaching faculty. She believes that each group will use the system in a different way and with different goals.

What has Chantal done?

Group of answer choices

A. Performed a contextual inquiry

B. Developed a persona hypothesis

C. Identified subject matter experts

D. Formed a focus group