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Consider your experience in visiting a Motor Vehicle Commission (MVC) agency (e.g., to renewal your driver license) and a McDonalds store (e.g., to order a

Consider your experience in visiting a Motor Vehicle Commission (MVC) agency (e.g., to renewal your driver license) and a McDonalds store (e.g., to order a meal). Why do you typically have different experiences, in terms of waiting time, operating efficiency, quality of customer service, etc.? What makes a public agency different?

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