1. Considering the five main disruptive forces and the recommendations for IT managers, discuss why people remain the most significant obstacle to change.
   • While answering this question, take into account the five primary sources of organizational disruption mentioned in Figure 12.1: new risks, new demands, new products and services, new delivery methods, and new technologies.
   • Additionally, refer to the "First Steps for IT Managers" in Chapter 12, which provides five IT-specific recommendations: Embrace Disruption, Make Innovation a Priority, Redesign Enterprise Architecture, Insist on Business Participation, and Develop New Capabilities.
2. What factors influence an organization's decision to adopt emerging technologies? Provide examples for each factor without necessarily referencing a real-world organization.