Considering your own working place and perform the following tasks:

Task 1. List three considerations which should be made to ensure clarity in your written instructions. What should be included in documented instructions? Identify three answers.

Task 2. Suggest one way to train internal staff in quality assurance.

Task 3. Suggest three ways to show respect for all (including different cultural backgrounds) during communication.

Task 4. Identify four tips for introducing and preparing employees for change.

Task 5. What is the purpose of change management strategies? (Answers may be presented in bullet point form.) Briefly outline one change management model.

Task 6. Outline one process which might be implemented to monitor and/or verify product quality in the company.

Consider how this process would work in practice and successfully ensure quality products.

Task 7. Suggest three benefits of both digital and manual record keeping systems. List four steps you will need to take to effectively introduce record keeping systems.

Task 8. List three purposes of confirming instructions. Identify three aspects should be avoided to ensure instructions are validated effectively.

Task 9. Considering that you need to keep track of your quality results, describe the information needed to be collected and how this information is going to be recorded (when, how, who is responsible).