Question
Construct a Service-process matrix and locate the service delivery process of following companies on it. Justify your answer (you can make reasonable assumptions, but please
Construct a Service-process matrix and locate the service delivery process of following companies on it. Justify your answer (you can make reasonable assumptions, but please state the same)
a) A low cost airline like Indigo
b) A Dentist clinic
c) A Outbound voice BPO (Call Centre)
d) A logistics company like DHL
e) An education institution like IIMK
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Essentials of Management
Authors: Andrew J. DuBrin
9th Edition
538478233, 2900538478235, 978-0538478236
