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Construct a Service-process matrix and locate the service delivery process of following companies on it. Justify your answer (you can make reasonable assumptions, but please

Construct a Service-process matrix and locate the service delivery process of following companies

on it. Justify your answer (you can make reasonable assumptions, but please state the same)

a) A low cost airline like Indigo

b) A Dentist clinic

c) A Outbound voice BPO (Call Centre)

d) A logistics company like DHL

e) An education institution like IIMK

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