Consultation and Collaboration

The residential addiction clinic is an organization run by the city that provides inpatient and outpatient addiction treatment services. It also provides medication management, individual therapy, case management, and group therapy over various levels of care. This report is significant to the management so that they may be able to address issues and concerns relative to the workplace. Addressing workplace conflicts is not only essential for maintaining a healthy and productive work environment but also for the long-term success and reputation of the organization. It promotes employee well-being, team cohesion, and organizational growth while preventing costly and damaging consequences.

This report seeks consultation to resolve the major problem in the residential addiction clinic. The primary problem is staff conflict around being in recovery and ensuring that this conflict does not affect patient care.

Conflicts and disagreements consist of The primary issue being experienced at the clinic is disagreement among staff members on the role a caregiver's personal experience of SUDs and recovery should play in their ability to provide care to patients. This disagreement has caused friction between staff members and has moved over into discussions between staff and patients.

Root Causes include Insufficient staff training, Lack of consistent support from management, and Unclear communication about company policy.

Impact on clinical operations includes impacting care, and the patient doesn't feel their needs are being met. These conflicts have been directly interfering with clients' ability to have productive sessions.

Consultants have come up with the following ideas:

Distribute of a survey form to all staff to determine staff attitudes about being sober from substance abuse and to determine staff awareness of company policy.

Implement all staff training on boundaries and self-disclosure.

Make company policy clearer and more available.

The team will work with human resources and management to implement a clear procedure for conflict resolution, such that conflicts are addressed quickly and effectively to encourage a positive work environment focused on client growth and clinical staff support.

Mentorship and Supervision Programs / Professional Development Opportunities

Recognition and Incentives

Employee Wellness Programs

Enhanced Patient Engagement

Regular Feedback and Communication

How would these suggestions be put into an action plan and timeline?

Proposed plan for interventions was reviewed

Interventions were specific to the organization/consulting issue

Interventions were informed by research and current best practice

Discuss the collaboration with the consultee.