content area Part 1 Diane works for a large Canadian bank and has worked in the Atlantic division for 20 years. Her new area manager has specific ideas regarding how to resolve customer issues and has instructed Diane to implement these new methods immediately. Diane is also part of a national cross-functional team that reviews bank policy, and she knows that her area manager's ideas go against standard operating procedure. She has indicated this to her new area manager, who has told her to ignore policy and do as she has been directed. Complying with her new area manager's requirement would make it more difficult for Diane to be part of the policy team without revealing her new area manager's refusal to follow policy. Diane might develop role ________ that can impact her performance and cause stress-related issues for her. A. overload B. conflict C. ambiguity D. expectations