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content area Part 1 Self-checkout at a grocery store is an example of Part 2 A. complete automation. B. delayed customization. C. customer participation in
content area Part 1 Self-checkout at a grocery store is an example of Part 2 A. complete automation. B. delayed customization. C. customer participation in service design. D. customer participation in service delivery
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IT Strategy Issues And Practices
Authors: James D McKeen, Heather Smith
2nd Edition
0132145669, 9780132145664
