Context: Suppose you a'r'e aapplying for the Guest Experience Leader position. Description listed in the last page. Based on your qualifications, prior job experience (full time/part time/volunteer) and personality, develop a SWOT analysis of your profile to suit the job description listed below.

Instructions:

• Please use the following table provided for your answer.
• For each section (S/W/OT), please use no more than 4 bullet points.
• Each bullet point must be explained in no more than one sentence.
• Points will be awarded based on how well your SWOT analysis matches the requirements of the job.
• Font size 11/12 and 1.5 space.
• This assignment is worth 15% of the total grade.

Strength(max 4 bullet points)

Weakness(max 4 bullet points)

Opportunity(max 4 bullet points)

Threat(max 4 bullet points)

Guest Experience Leader

Company Description

Jennifer Family Restaurants - We operate a market of 8 Deja Vu Restaurants within Scarborough and Markham. We have been a family owned business since 2000. Since then our team has grown significantly and to date, we are currently employing over 650 team members and counting. Our team is more than just a team, we value each other like a family. We are a diverse team of people with special talents, unique personalities and respect each other's cultures, religions and beliefs. We believe in social responsibility and community involvement. Our core values are "Family Culture, People First, Passion for exceptional guest satisfaction." The most important person in our business is our guest.

Job Description

A Guest Experience Leader is a unique position that brings a new level of service to Deja Vu Restaurant. We have the opportunity to engage with guests in a way that is not possible otherwise. We can encourage guests to use our kiosk, teaching some while introducing new menu items and features to our experienced guests. We are table service experts and encourage all other crew members to get involved. With a great Guest Experience Leader, we can intercept almost any guest complaints and avoid any further dissatisfaction. Having the tools to bring a "stress-free" environment, families choose Deja Vu Restaurant as their destination for breakfast, lunch or dinner.

Qualifications

The Guest Experience Leader is expected to:

• Greet every guest upon arrival and welcome them into the restaurant
• Be a kiosk expert, encouraging guests to use the kiosk and assist with any questions
• Be knowledgeable about the mobile app and all its capabilities ie. Mobile ordering, offers, nutritional info etc.
• Support service staff with bringing table service orders out and serving out-of-sequence orders to guests
• Anticipate guests needs in order to create stress-free environment
• Engage in "check-backs", intercepting almost any guest complaints
• Create "WOW" moments for families and children using tools such as balloons, colouring, kiddie cones etc.
• Support dining room staff in ways that also help create connections with guests and keep the dining room spotless.