Continental Restoration Continental Restoration (CR) is a small private firm located in Southwestern Ontario, It is a disaster restoration business offering cleanup and restoration services 24 hours a day, 7 days a week, and 365 days a year. It specializes in restoring commercial and residential locations after disasters such as fires and floods. Recently, CR was accepted as a preferred supplier by a large insurance company, Atlas Insurance Group (AIG). When an insured client (commercial or residential) makes an insurance claim following a disaster, AIG provides the client with its Preferred Supplier List (PSL), a list of three local disaster restoration suppliers able to complete repair and restoration work. Being approved for this list gives CR the potential to at least double its current revenue To remain on the PSL, suppliers must provide AIG with a number of monthly reports. Information on AIG's requirements are provided in Appendix I. Marisol Ortega, the owner of CR has hired you as her new controller to assist in transitioning CR to meet AIG's requirements and prepare for this new venture. In a meeting, Marisol expressed the following concerns: Marisol had previously hired a consultant to prepare a strategy map (Appendix II), which she commissioned to reflect CR's new focus on AIG's requirements. She is not clear what the strategy map is, what cause-and-effect outcome the map willhave on CR. and how the map relates to the new strategy. She hopes that you can explain this to her. CR has recently shifted its strategy from focusing on individual clients without insurance coverage to exclusively dealing with insurance companies directly. She attempted to use the strategy map to prepare a Balanced Scorecard (Appendix III) ) However, she did not finish it, realizing that she did not have the knowledge or time to do so. She would like you to critique what she did and then revise the scorecard appropriately. Marisol has concerns with CR's current reporting processes (Appendix IV) since they will be important in reporting to AIG, She acknowledges that this new opportunity with AIG may require changes to CR's current processes and controls and is interested in your recommendations on how to improve them. Issues As CR has grown, some clients have complained about receiving the same invoice twice, while some suppliers have complained that they have not received payment. Marisol has spent a lot of time investigating these issues and going through related invoices and receipts on her desk since everything is a mess In the end, she usually assumes the client or supplier is right and either stops sending invoice reminders to the client or pays the supplier the amount they say they are owed. In one case, she received a call from a business she had never heard of, that insisted it had supplied CR with materials and had not been paid, so Marisol issued the cheque but forgot to ask her employees about it