Continuing from Question 4, imagine that you have been asked to develop a report for senior management
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Question:
Continuing from Question 4, imagine that you have been asked to develop a report for senior management within the workplace to provide details of the customer complaint and how it was handled.
Your report should include a description of:
The customer complaint and the main issue(s) presented
The customer's desired outcomes
Your approach to communicating with the customer
Solutions presented to solve the issue(s)
Any other relevant information.
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