Continuous Improvement is a concept that began in manufacturing, but it has since been adopted by multiple industries. TQM, Six Sigma, and the likes, share the same DNA of Continuous Improvement. For this assignment, consider what you would do if the organization for which you work (or an organization of your choice) asked you to create a Continuous Improvement program for customer service. Research to explain at least three systems (like TQM and Six Sigma) that you would consider adopting for this program. Then, select one of the three systems and explain how you will implement a customer service improvement program structured around your selected system.

1. Define Continuous Improvement and explain its relevance to customer service operations
2. Identify three systems used for Continuous Improvement.
3. Select one and explain why you feel your selected system is best to meet your objective.
4. In what ways will this newly implemented system positively affect customer service?