Cooper Fan Company

Assembly Line

$"$OK$,$ this all looks good," Mark tal ked loudly over the substantial noise inside Manufacturing Building $2."$If we get that big account as hoped, we should be able to add a third shift sometime this summer."

$"$If we add $75$ jobs, we can double our tax credit with the city," Ernie said.

"That should be doable$-$if we get that contract"

"I'll keep my fingers crossed," Ernie said as a heavy machine "gronked" loudly and spit out several dozen newly cut ceiling fan blades.

"What?"

"I say l$\text{'}$ll keep my fingers crossed!"

"Yeah. We should know something in the next month. Now, what was that other thing you wanted to talk about?"

Ernie paused. "One of our testers says there's a problem with the CPRF$-300$ model."

"What kind of a problem?"

"Let's go ask her."

"Lead on$."$

Ernie took the plant manager to a side door with a sign reading "Quality and Design" above it$.$ He hung

his hard hat on a peg beside the door before he went through it$,$ and Mark did the same.

Quality and Design Lab

"This," Ann said, $"$is the standard remote control for the CPRF$-300."$ She handed Mark a small remote control device with buttons marked "Low," "High," "Off," and "Reverse." Mark pressed "Low," and a ceiling fan just above his head started to rotate lazily. He pushed "Off," and the blades began to slow to a stop.

$"$So what's the problem?" Mark asked.

"It's the reverse button. All our models except the CPRF$-300$ have a switch on top of the fan that allows it to be set to spin clockwise or counterdockwise. People who use the switch at all set their fans to blow air downward in the summer to make a room feel cooler, and they reverse the fan's motion to draw air upward in the winter to make the room feel warmer."

"And the CPRF$-300$ has it on the remote because..."

"The design team didn't want customers with high ceilings to have to drag a ladder out twice a year to use the feature."

"Makes sense. What's the problem?"

$24$

Ethics in the Workplace