Corporate headquarters has established the use of the Baldrige Award criteria as the standard for all divisions. West Division's general manager calls the quality director and says, "We do not want to use this criteria, but your job as quality director for the division will be to make it look as if we are using it." In this situation, the quality director's best response would be to tell the manager that Calculator A the standard is very useful and would improve the bottom line of the division most of the initial changes will be transparent to the general operation of the division 11 12 13 14 15 16 only someone from corporate headquarters can authorize that level of change this directive came from the Chief Executive Officer and only they can change it