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Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth.

Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth.

Prepare a balanced scorecard report for Mangee Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: # = number.)

Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that

Mangee

Corporation has collected for the past quarter.

A

B

C

1

KPI

Goal

Actual

2

Hours of employee training provided

2,325

2,350

3

Number of units produced per hour

7.5

7.2

4

Sales revenue growthcore product line

$2,050,000

$2,150,000

5

Employee turnover rate (# of employees leaving company # of total employees)

8%

4%

6

Core product line profit as a percentage of core product line sales

15%

13%

7

Number of customers

145,000

130,000

8

Number of new core products

13.0

16

9

Number of repeat customers

102,000

105,000

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Mangee Corporation

Balanced Scorecard Report

For Quarter Ended December 31

Perspective:

Goal

Objective KPI

Goal

Actual

Achieved?

Financial:

Customer:

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