Question
Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth.
Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth.
Prepare a balanced scorecard report for Mangee Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: # = number.)
Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that
Mangee
Corporation has collected for the past quarter.
| A | B | C |
1 | KPI | Goal | Actual |
---|---|---|---|
2 | Hours of employee training provided | 2,325 | 2,350 |
3 | Number of units produced per hour | 7.5 | 7.2 |
4 | Sales revenue growthcore product line | $2,050,000 | $2,150,000 |
5 | Employee turnover rate (# of employees leaving company # of total employees) | 8% | 4% |
6 | Core product line profit as a percentage of core product line sales | 15% | 13% |
7 | Number of customers | 145,000 | 130,000 |
8 | Number of new core products | 13.0 | 16 |
9 | Number of repeat customers | 102,000 | 105,000 |
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Mangee Corporation | ||||
Balanced Scorecard Report | ||||
For Quarter Ended December 31 | ||||
Perspective: | Goal | |||
Objective KPI | Goal | Actual | Achieved? | |
Financial: | ||||
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Customer: |
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