Cosmetic is a wholesale distributor of beauty products based in Kyalami, Johannesburg. The company bought out a number of small companies in the nail and beauty industry a few years ago and established a large distributing business, Star Nails, which became a well-known distributor. Star Nails was known for its service and fast deliveries. Deliveries in Pretoria would take place two days after an order had been placed. In June 2015, customers in Pretoria suddenly found that deliveries were only made up to one week after an order had been placed. On enquiry, they were told that there was a new administrative manager, Mr Kunene. Changes due to technology began to influence the competencies that the administrative manager must have and Mr Kunene struggled to work with the intranet of the company. This created communication problems, which affected the operations within the delivery section. The new administrative manager stated that "complaints at Star Nails are welcome and without them the company cannot improve".

1.1 Based on the case scenario above describe the any four (4) information needs of external role players. (4)

1.2 Describe the difference between essential documents and important documents. (4)

1.3 You have been employed as an administrative manager at the Star Nails company. Discuss the four (4) primary management functions. (12)

1.4 List the job duties of an administrative manager. (5)

QUESTION 2 [25]

2.1 Distinguish between the following terms: (8) Wages and salaries {4} Vertical and mobile filing cabinet. {4}

2.2 Briefly outline the four (4) checklist points recommended to the catering committee. (4)

2.3 Name and explain any four (4) services that banks offer. (8)

2.4 List three ways of dealing with risk. (3)

2.5 Why do insurance premiums differ from one person to another? (2)

TOTAL: [50]