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Cost of Quality and Value-Added/Non-Value-Added Reports for a Service Company Three Rivers Inc. provides cable TV and Internet service to the local community. The activities

Cost of Quality and Value-Added/Non-Value-Added Reports for a Service Company

Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified as follows:

a. Identify the cost of quality classification for each activity and whether the activity is value-added or non-value-added.

Quality Control Activities Activity Cost Quality Cost Classification Value-Added/ Non-Value-Added Classification
Billing error correction $38,300
Cable signal testing 92,800
Reinstalling service (installed incorrectly the first time) 82,300
Repairing satellite equipment 29,000
Repairing underground cable connections to the customer 24,900
Replacing old technology cable with higher quality cable 112,100
Replacing old technology signal switches with higher quality switches 128,100
Responding to customer home repair requests 45,900
Training employees 26,600
Total activity cost $580,000

b. Prepare a cost of quality report. Assume that sales are $2,320,000. If required, round percentages to one decimal place.

Three Rivers Inc.
Cost of Quality Report
Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales
Prevention $ % %
Appraisal % %
Internal failure % %
External failure % %
Total $ % %

c. Prepare a value-added/non-value-added analysis.

Three Rivers Inc.
Value-Added/Non-Value-Added Activity Analysis
Category Amount Percent
Value-added $ %
Non-value-added %
Total $ %

d. What percentage of total costs of quality are considered to be value-added?

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