Cost of Quality:

Cost Element	Amount
Proofreading	$800,000
Quality planning	15,000
Press downtime due to system failure	300,000
Bindery waste due to process failure	80,000
Checking & inspection	55,000
Customer complaint remakes	30,000
Printing plate revisions due to process failure	40,000
Quality improvement projects	25,000
Other waste due to system failure	60,000
Correction of typo errors	250,000

a. Allocate the above items into the proper Cost of Quality categories.

b. Determine the total in each category and the overall total cost.

c. Find the percentage of each category.

d. Comment on the current costs data and what needs to be done next to improve.