Could I get 15 OPEN-ENDED questions for a SURVEY to provide to the employees of an organization? Also could I get a rationale for each OPEN-ENDED questions?

I have interviewed a superior within this particular organization and provided the information below.

INTERVIEW

1. What are the most common communication problems that you have seen within the organization?

Rationale:

Jacey is the Director of Human Resources at her organization. She is in the forefront of any potential dispute. Consequently, she will be able to analyze and reflect on previous and present communication issues. I'd want to learn what she considers to be the communication problems.

Jacey's Answer:

Answer: I believe that other managers in a high-levelposition do not comprehend the other job descriptions. They are not listening actively. They hear just what they want. The organization's management have a superiority complex.

Employees want their way to be followed. Given the nature of our organization, this may be a problem. We are working at a contact center that offers home loans. The staff are even given a script to read and are not permitted to deviate from it.

1. What do you think are the root causes of these communication problems?

Rationale:

Identifying the source of the communication challenges and educating the organization on how to fix them.

Jacey's Answer:

In short, managers are motivated by money. The last thing on their minds is empathy. There is no room in the organization for significant problems. They do not see workers as individuals. If the business owner had his way, personnel would be present around the clock.

1. How have these communication problems affected the work of individuals and teams within the organization?

Rationale:

Identifying how the communication occurs. Problems affect workers and their work ethic as a result. Given that the corporation is a call center, I would want to determine the length of time that workers remain workingwith the organization. This would provide me with a general concept of how we may handle the communication issues while teaching the business on how to reduce staff turnover and maintain employee satisfaction.

Jacey's Answer:

The high turnover rate speaks for itself. It is uncommon for someone to stay more than a few of months. Our organization is characterized by repeated phone calls. Consequently, our workers may consider our organization as a stepping stone or a holding pen for something greater.

1. Do you think that there is a lack of effective communication between different departments or levels within the organization? If so, why do you think this is happening?

Rationale:

Considering the levels of departments and how they connect with one another can reveal where the organization might use effective communication methods to bridge any potential gaps.

Jacey's Answer:

Managers do really have a superiority complex. Again, managers are driven by money. Therefore, if the workers' performance is subpar, a performance log is established to assist with the situation.

1. Have there been any particular incidents or situations where poor communication has caused significant issues or disruptions within the organization? Can you give us an example of this?

Rationale:

Identifying certain circumstances and people who may need more communication training can promote teamwork. This may also aid in establishing an atmosphere that is friendly and inclusive.

Jacey's Answer:

The moment when the manager was assaulted. To add background, Chase is a manager that can be a little arrogant and harsh in his interactions with staff. In spite of this, we decided to let rid of an employee who had been underperforming for a while. Chase was responsible for managing the situation. Given his communication abilities, this was a poor decision in hindsight. The guy ultimately disliked how Chase spoke with him, so he jumped up the table and began striking the manager, Chase. I believe that was the result of a manager's power trip. hierarchy. Men are able to say and do almost anything without consequences. The manager says, "I'm uninterested in what you have to say, so please go." This is a fantastic example of poor communication skills.

1. In your opinion, what would be some key steps that could be taken to improve overall communication within the organization?

Rationale:

As Director of Human Resources, Jacey observes firsthand how the staff respond. She also has an understanding of how they may want to enhance workplace communication.

Jacey's Answer:

Activities, including games. In addition, team-building activities are a viable option.

1. Do employees feel like they are able to openly express their concerns or suggestions related to communications without fear of negative consequences? Why or why not?

Rationale:

Possessing the capacity to voice issues has a good effect on a organization. Having stated that, I want to determine who feels they can and who is hesitant to voice their concerns. Also, what are the repercussions of the Director of Human Resources relocating to a remote work environment?

Jacey's Answer:

In the past, I spent every day at the workplace; now, I divide my time between the office and home. However, I have not experienced any communication-related problems. Having spent the most of my time at the workplace, I can conclude that they do not feel comfortable voicing their issues. This again relates to the nature of our profession. There is little to no uncertainty between job descriptions and workers' everyday responsibilities.

1. Are there certain types of information which tend to get "lost in translation" often, causing confusion and frustration among employees (e.g., instructions from upper management)?

Rationale:

Given the repetitious nature of Jacey's employment, the organization may benefit from the discovery of other modes of communication.

Jacey's Answer:

You give them instructions, yet they disregard them. I am unaware of the number of staff who know how to punch in properly.

1. Do people generally seem receptive to feedback about their own communicate style/skills - for instance, if someone points out that they interrupt others frequently during meetings?)

Rationale:

A significant aspect of good communication is attentive listening. This inquiry will reveal any feedback-related communication concerns. The positive communication tactics for giving and receiving feedback within the company will be determined by determining the delivery and reciprocation of workers.

Jacey's Answer:

Majority of the time, yeah. There have been occasions in which workers have exhibited an attitude about the quality of their job.

1. Is it easy for employees at different levels/in different departments to find out who the appropriate contact person is for various communication-related issues or questions? (e.g., if someone's not sure whether an email should go to their direct supervisor or HR, are they able to easily figure out which one would be the best recipient?)

Rationale:

Discovering job descriptions and staff expertise inside the company may help clarify and identify the most relevant communication routes.

Jacey's Answer:

I believe this may be different in other organizations. There are a limited number of managers from whom everyone may provide a response.