could you give me some ideas about the alternatives?
I am so confused about this.
THE SUNDALE CLUB CASE ANALYSIS FORM Name I. Problems A. Macro 2. B. Micro 2. Il. Causes 2. 3. Ill. Systems affected 2. 3. IV. Alternatives 2. 3. V. RecommendationsCASE: THE SUNDALE CLUB43 Background The Sundale Club is the largest athletic/social club in the city. It has been established for many years and has a prestigious reputation. Currently, the membership is slightly under 1,000. Sundale once had a waiting list for those wishing to join, but in the past few months the list has been exhausted and the director, Bob Watts, is considering a membership drive to fill unex- pected membership vacancies. Alice Smith was thinking about her modeling job on her way home that evening. Today had been dandy. Ted Ellis, the athletic director, had fired Pat Franklin, who had worked for Sundale for nearly nine years (see Figure 9.6). The Problem The whole mess started five months ago when Ellis hired Chuck Johnson to become the men's activity manager. Shortly after Johnson arrived, rumors started that he was a homosexual. Two of the members complained to Frank Havens, the assistant athletic director, that Johnson had made verbal passes at them. Ted Ellis and Johnson were close friends, so Havens was reluctant to approach his boss with this problem. During the next few weeks more incidents involving Johnson's behavior were reported by various staff members to Havens, in addition to complaints from club members. Havens could sense that his staff was wondering why he had not done something about the situation, and he was aware that seven of the male members had withdrawn from the club. Finally, he requested a meeting with Ted Ellis. The Meeting The meeting with Ellis did not go well. Ted Ellis was extremely defensive about Johnson and shouted, "Chuck Johnson has more savvy about this business in his little finger than the whole bunch of you put together." That night, Frank decided to go over Ellis's head and talk to Bob Watts. Watts was due to retire next year, so he did not want to rock the boat in the final days of his tenure with Sundale. Watts tried to convince Frank that it was just a silly rumor. Frank's working relationship with Ellis was very strained, and he continued to receive pressure from below. That week Frank quit the organization and went to work in the same capacity for the competition. The next day, Johnson, who had been working for Sundale five months now, was promoted and became the new assistant athletic director. The Incident Pat Franklin was bent! The entire athletic department, with the exception of Ellis, was shocked. Pat had been very dedicated to her job and the organization. There had never been any doubt that she would get Frank Haven's job when he moved up. Bob Watts STAFF DIRECTORY Director-Bob Watts Social Director-Carol Happ Carol Happ Ted Ellis Athletic Director-Ted Ellis Asst. Athletic Director-Frank Havens Women's Activities Manager-Pat Franklin Mixed Activities Manager-Jim Mercer Men's Activities Manager-Chuck Johnson Women's Fitness Coordinator-Alice Smith Frank Havens Pat Franklin Jim Mercer Chuck Johnson Alice Smith FIGURE 9.6 Staff DirectoryPat Franklin burst into Ellis's office and demanded to know why she had not gotten the promotion. The next few min- utes were rather ugly. Pat left Ellis's office, went to her own office, and began to cry. A knock at the door stopped the flow of tears, but when she entered the office, Alice Smith could tell immediately that something was wrong. Pat explained that she had just been fired, which started the tears again. Alice was soon crying with Pat. On her way home, although very concerned about Pat, Alice was also concerned about her own future, and her part-time job as a model. Pat had allowed her to miss up to eight hours a week from the Sundale Club to pursue her modeling duties. Although Alice did not really need the modeling money, the job itself was very important to her from a personal satisfaction standpoint; she had to keep trim and well groomed, which kept her thinking young. And besides, the glamour aspect of the modeling profession satisfied her ego. Carol Happ, the social director, was also starting to feel the effects of the turmoil in the athletic department. Most of the Sundale Club's income was derived from its social activities. Jim Mercer, the mixed activity manager, had noticed the impact of the turmoil within his own department. Carol, acting on her own behalf, spoke privately to all the athletic department managers with the exception of Ted Ellis and Chuck Johnson. She had hoped to arrange a meeting with Bob Watts but found little support from that department be- cause of their fear of Ted Ellis. (Use the Case Analysis Form on the following page.)
